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Frequently Asked Questions

We welcome all questions, comments and concerns. If you don't see the answer to your questions here, please check the FAQs sections at the bottom of our product pages, contact us by email, or use the chat bot feature on this website.

 

 

CBD is legal everywhere in the U.S. except Idaho and South Dakota. All Zebra CBD products meet the strictest regulations and standards to ensure you’re getting a beneficial, legal product.

All Zebra CBD products contain less than 0.3% THC (tetrahydrocannabinol), the psychoactive component of marijuana that makes you “high.” Instead, our CBD products offer a calming effect that relaxes both the body and mind, without a feeling of lethargy or drowsiness.

Just as eating poppy seeds may result in a positive drug test for opioids, depending on your personal biochemistry, you may find consuming CBD products may impact drug test results. This is because hemp plants naturally contain trace amounts of THC. However, all Zebra CBD products undergo double third-party testing by independent, accredited labs to ensure they do not exceed the legal limit for THC.

While the risk is low, if you are concerned about positive drug test results we urge you to speak with your personal healthcare specialist prior to using any CBD products.

The suggested doses for our CBD products have been found to be well-tolerated. That being said, we care about the safety of those who trust our products. That’s why we always advise speaking with your doctor about including CBD, or any dietary supplement, in your health routine.

The optimal dose varies among individuals. If you’ve never tried CBD products before, we suggest starting with less than one recommended dose as described on the product label. From there, using the product consistently will help you determine the most effective dose.

Effects and their duration depend on several variables, including  how the CBD was consumed. your body weight and metabolism; dosage; and frequency of use.

You should feel the effects of Zebra CBD Oil within 15 to 60 minutes, and they may last for four to six hours. For everyday wellness, using the product once or twice daily will yield the best results.

From sourcing only the finest ingredients to employing effective extraction methods, every step of our process is guided by our commitment to excellence and demand for premium quality.

Each and every one of our Zebra CBD products is precisely formulated from premium CBD oils. They are independently tested by a third-party accredited laboratory for cannabinoids and THC content, along with microbials, pesticides and heavy metals. For more information on product testing, view our third-party testing results.

We guarantee our organically grown hemp products are free of artificial flavors, colors and preservatives, and that no unnatural pesticides, herbicides or fungicides are used on our hemp farms.

Additionally, we formulate our products for specific health conditions by combining premium CBD oil with natural, botanical ingredients that have been used for millennia to support health and wellness.

The company you do business with should be eager to tell you where and how the hemp plant used in your batch was grown. They should provide third-party lab test results indicating you are getting the amount of CBD listed on the supplement facts label, with THC levels of less than 0.3%. They should also state that the product is free of contaminants and harmful substances.

Hemp is a bioaccumulator, which means it absorbs toxins and other contaminants from the soil, air and water. That’s why we source exclusively from industrial hemp farms that meet our strict standards.

A 2017 study published in the Journal of the American Medical Association, researchers found that 70% of 84 CBD products tested did not meet label claims. As your trusted CBD expert, we want to ensure you know exactly what you’re paying for when you shop with us.

Our transparent pricing promise [or policy?] ensures that you’re getting what’s listed on every Zebra CBD product label.

At Zebra CBD, we are confident in our products and committed to providing our customers with the most advanced CBD supplements on the market. We want you to be 100% happy with the products you buy from us.

That's why your first order from zebracbd.com is backed by our 90-Day Money-Back Guarantee.*

If Zebra CBD products aren't the best you've ever tried, simply return your first order within 90 days for a prompt and courteous 100% refund of your full purchase price (minus shipping), even if you’ve used the entire container. No questions asked!

For more information please visit our Returns/Cancellations page.

*Our 100% Guarantee applies only once per person and is not valid for distributor or reseller volume purchases.

We accept Visa, Mastercard, AMEX and Discover credit cards.

Absolutely! In fact, it is statistically safer to use your credit card over the Internet than in a restaurant or department store. Our servers use Secure Sockets Layer (SSL), an encryption technology that works with all browsers, so that only zebracbd.com can read a customer’s personal information.

Because of an unforeseen increased demand, Zebra CBD may sell out of any product at any time. However, we do everything within our power to always have product in our warehouse.

Orders cannot be canceled or altered once completed. Due to our commitment to processing orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment.

At Zebra CBD, we are confident in our products and committed to providing our customers with the most advanced CBD supplements on the market. We want you to be 100% happy with the products you buy from us.

That's why your first order from zebracbd.com is backed by our 90-Day Money-Back Guarantee.

If ZebraCBD products aren't the best you've ever tried, simply return your first order within 90 days for a prompt and courteous 100% refund of your full purchase price (minus shipping), even if you’ve used the entire container. No questions asked.

With our 100% No-Hassle, Money-Back Guarantee, returns are as easy as 1-2-3! See our Returns/Cancellations page for complete instructions.

Orders cannot be canceled or altered once completed. Due to our commitment to processing orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment.

We process and ship orders within one business day. Delivery time is typically 2-3 days business days within the U.S. We offer free shipping on all orders over $50. For complete shipping information. please see our Shipping page.

We ship to all 50 U.S. states. At this time we are unable to ship CBD internationally until regulations allow us to do so in the future.

Please email us to report an item that arrived damaged. When an item is damaged during shipping, please keep all shipping materials for inspection by the shipping agent.

Our natural Zebra CBD balm and rub are free of synthetic stabilizers and waxes that could prevent melting at extreme temperatures, but could also harm your health. Variations in temperature do not change the effectiveness of our products. See our tips for how to restore them to their original consistency. 

Our Subscribe & Save Program offers you deep discounts on our products and free shipping on many of them. Simply select a Subscribe & Save option when placing your order, and your supplements will be automatically shipped according to the schedule you select. Thereafter, you will continue to receive a fresh supply according to the delivery schedule you selected for as long as you stay a member of our Subscribe & Save Program.

The card you provide when you place your initial order will be automatically charged the discounted price on future orders. You may cancel your subscription any time, no questions asked. (Orders already in process cannot be cancelled so be sure to cancel at least 3 business days in advance of your next scheduled ship date.)

You may cancel an order directly by logging into your account on zebracbd.com prior to an order being processed. Unless you contact our customer care department by email to cancel scheduled Subscribe & Save orders, product will be shipped to you as scheduled and you will continue to be billed at the recurring order price.

Your request for cancellation, by email, will be processed immediately during our regular customer care hours, Mon-Fri 9:00 am to 5:00 pm EST. However, you will be responsible for any charges, billing or shipments that have already been processed, shipped to you or that have been delivered at the time of your cancellation.

All cancellation requests, will receive an RMA number and a confirmation email. Please keep this number for your records. Any future discrepancies resulting from not having an RMA number will be resolved at the discretion of the company.

Just as eating poppy seeds may result in a positive drug test for opioids, depending on your personal biochemistry, you may find consuming CBD products may impact drug test results. This is because hemp plants naturally contain trace amounts of THC. However, all Zebra CBD products undergo double third-party testing by independent, accredited labs to ensure they do not exceed the legal limit for THC.

While the risk is low, if you are concerned about positive drug test results we urge you to speak with your personal healthcare specialist prior to using any CBD products.